In a significant move to enhance the educational experience, Salesforce, a leading cloud-based customer relationship management (CRM) platform, has introduced new AI-powered tools specifically designed for higher education institutions. The new tools aim to help colleges and universities streamline administrative tasks, improve student engagement, and provide personalized support to students.
The new AI tools, which are part of Salesforce’s Education Cloud, are designed to address the unique challenges faced by higher education institutions, such as student retention, recruitment, and retention. The platform uses machine learning algorithms and natural language processing to analyze vast amounts of data, allowing educators to gain valuable insights into student behavior, preferences, and needs.
One of the key features of the new tools is the “Student 360” app, which enables educators to create a single, unified view of each student’s academic, personal, and social data. This enables them to track student progress, identify areas of concern, and provide targeted support to improve student success. Additionally, the app provides a dashboard for tracking student engagement, attendance, and academic performance, helping educators to identify early warning signs of potential issues.
Another key feature is the “Student Communications” tool, which uses AI-powered chatbots to provide personalized support to students. The platform allows students to interact with the chatbot to ask questions, seek guidance, and receive feedback on their progress. The chatbot uses natural language processing to understand the student’s concerns and provide relevant responses, helping to reduce the workload of educators and improve student satisfaction.
The new tools also include a “Faculty and Staff Resource” app, which provides educators with a personalized dashboard for tracking student progress, course schedules, and other administrative tasks. The app also includes a “Student Success” tool, which identifies students who are at risk of failing or dropping out and provides personalized recommendations for support.
With these new AI tools, higher education institutions can leverage the power of technology to improve student outcomes, increase retention rates, and enhance the overall educational experience. By providing personalized support and resources to students, educators can better support their students’ academic and professional development, ultimately leading to better outcomes and greater success.
